Before the expiration of the withdrawal period, the Consumer has the right to withdraw from this contract, without having to justify the decision to withdraw and without incurring any costs other than those provided for in art.13 paragraph (3) and art.14 of O.U.G. No. 34/2014, within 14 days starting with the day on which he enters into physical possession of the product. The return costs are borne by the consumer.
The purchased good can only be returned if it is in the same condition in which it was delivered, including the packaging. Products that show signs of consumption or wear, with broken, opened or unsealed packaging, are not accepted for return. Products on which unauthorized interventions have been carried out or which have been damaged by the consumer will not be accepted: signs of wear or excessive use, scratches, chips, blows, mechanical / electrical shocks; also, products that are not accompanied by all accessories will not be accepted. In the event of the BUYER exercising the right to withdraw from a contract that involves the supply of products manufactured according to the specifications presented by the BUYER or clearly personalized, NEVI AND COMPANY S.R.L. will not return the amount of the advance payment.
The return procedure involves the following steps:
The buyer will send to the email address contact@neviandcompany.ro a request with the subject “return request” in which he informs the merchant about the request to withdraw from the contract and in which the buyer’s data will be specified, the email address used to register the account, the order number, the invoice number and the date of issue, an IBAN account in EUR (EURO) for the return of the amount related to the product/products;
Within a maximum of 48 hours, the buyer will receive an email to confirm the return procedure, if the request meets the mandatory application conditions for the purchased products.
The costs of returning the package will be borne by the buyer according to the conditions above. The package will contain the product(s), the packaging(s) and the documents that accompanied it, and its return will be made by express courier company.
After the products arrive at the NEVI AND COMPANY S.R.L. location, qualified personnel will check and determine whether the return procedure applies to these received products. The final results will be communicated to the buyer by e-mail within a maximum of 48 hours from receipt of the product/products, including any special fees applied if applicable in the product return process.
The refund will be made by bank transfer, no later than 14 days from the date the seller approves the return request.
For purchased products that meet the mandatory conditions for applying the return procedure and require replacement, the seller will replace them with new ones of the model specified in the buyer’s original order. If the replacement with a product of the same category of a higher value is agreed, the buyer will pay the difference, respectively if the value is lower, the buyer will receive a partial refund up to the value of the replacement product.
As specified for each individual product sold on our website, the material from which the products are made is 100% natural (water buffalo horn), and the products are processed by hand (there is no mold, there may be small imperfections in the finishing to preserve the authenticity of the products) and the size, colors and weight of the products may vary as shown in the photos on the website.