These articles and clauses (hereinafter referred to as “terms and conditions”) regulate the relations between the consumer (buyer) and the seller NEVI AND COMPANY S.R.L. in the sale of products sold on the website neviandcompany.com and other web pages linked to the main page.
By placing an order, the buyer confirms that he has read and agrees to the terms and conditions. The buyer is informed of the terms and conditions in a sufficient manner before placing the order. The seller and the buyer fully assume the content of this contract. A copy of the contract is stored even in electronic format and can be made available to the consumer.
NEVI AND COMPANY S.R.L. reserves the right to make changes and updates to these provisions without prior notice and without specifying the reasons.
Consumer rights are provided for in Law no. 449/2003 of 12.11.2003 on the sale of products and the guarantees associated with them, published in the Official Gazette, Part I no. 812 of 18.11.2003, in particular in art. 9-14 and are not affected by these Terms and Conditions.
Art. 1 Definitions
Throughout this document, the following terms used in bold capital letters will generally have the meanings specified below:
WEBSITE – represents the website that belongs to NEVI AND COMPANY S.R.L. and contains the main web page https://neviandcompany.com and the other secondary pages that are included in the same domain, through which the consumer has access to information regarding the services and products offered and provided by NEVI AND COMPANY S.R.L. in the content of the website.
Nevi and Company / Nevi & Co. – represents the commercial brand under which the company NEVI AND COMPANY S.R.L. operates, with its registered office in Argeș county, Bogați commune, Bogați village, Aluniș street, number 190, telephone +40721168746, email contact@neviandcompany.com, registered with the serial number in the trade register J3/1160/21.05.2024, unique registration code 50111870 and fiscal code RO50111870.
CONSUMER (BUYER) – natural or legal person who places an ORDER and is listed in the introductory part of the invoice under the title of BUYER (or his authorized representative).
SELLER – the commercial company NEVI AND COMPANY S.R.L., a Romanian limited liability company with its registered office in Argeș county, Bogați commune, Bogați village, Aluniș street, number 190, telephone +40721168746, email contact@neviandcompany.ro, registered with the serial number in the trade register J3/1160/21.05.2024, unique registration code 50111870 and fiscal code RO50111870 entered in the introductory part of the invoice under the title “Supplier”.
USER – Natural person who has or obtains access to the WEBSITE through any means of communication (electronic, telephone, etc.) or based on a usage agreement between NEVI AND COMPANY S.R.L. and him/her.
ACCOUNT – the set consisting of an email address and a password that allow a single USER access to restricted areas of the WEBSITE through which access to the ORDER is made.
PRODUCTS AND SERVICES – any product or service, including the documents and services mentioned in the ORDER, to be provided respectively performed by the SELLER, to the BUYER and are represented by the products sold by the SELLER and purchased by the BUYER, which correspond to the description in the manufacturers’ catalogs and documentation, whose characteristics have been agreed by the BUYER and entered in the order, respectively invoice. As specified for each individual product sold on our website, the material from which the products are made is 100% natural (water buffalo horn), and the products are processed manually (there being no mold, there may be small imperfections in the finishing to preserve the authenticity of the products) and the size, colors and weight of the products may vary as shown in the photos presented on the website.
ORDER – an electronic document that acts as a form of communication between the SELLER and the BUYER through which the SELLER agrees to deliver the products and services, and the BUYER agrees to receive these products and services and make payment for them.
CONTRACT – a valid order, confirmed by the SELLER; any contract concluded between the SELLER and the CONSUMER within an organized distance sales or service provision system, without the simultaneous physical presence of the SELLER and the CONSUMER, with the exclusive use of one or more means of distance communication, up to and including the moment the contract is concluded.
SPECIFICATIONS – all specifications and/or descriptions of the PRODUCTS AND SERVICES as set out on the WEBSITE and in the ORDER.
NEWSLETTER – a means of periodic information, exclusively electronic (email or SMS), on the products, services and/or promotions carried out by NEVI AND COMPANY S.R.L. during a certain period, without any commitment from the company with reference to the information contained therein.
TRANSACTION – collection or reimbursement of an amount resulting from the sale of a product or service by NEVI AND COMPANY S.R.L. to the BUYER, by using the services of the card processor approved by NEVI AND COMPANY S.R.L., cash on delivery or by bank transfer, regardless of the delivery method.
Art. 2 Sales and delivery policy
By placing an order on the website, the BUYER agrees to the form of communication (e-mail, SMS, telephone) through which the SELLER carries out its operations on the website.
The SELLER will inform the BUYER, through separate messages, of the registration (reception) of the order, respectively the confirmation of the order. Placing an order online by the BUYER, telephone discussions or through other means of communication DO NOT constitute firm validations or confirmations of the order and, consequently, DO NOT signify the conclusion of the distance contract.
If the SELLER explicitly confirms an order, this will imply full acceptance of the terms and conditions. Acceptance of the order by the SELLER is considered complete when there is a written confirmation (e-mail, SMS) from the SELLER to the BUYER, without requiring a confirmation of receipt from the latter.
The order is considered valid only after confirmation by the SELLER of the stock availability, the price, as well as the characteristics of the products, respectively the services requested by the BUYER.
The object of the Contract is the sale of PRODUCTS, respectively the provision of SERVICES, in accordance with the availability of stock, the price and the characteristics mentioned in the confirmation sent by the SELLER to validate the order through which the BUYER expressed his intention to purchase.
Consumer Order – the customer registers on the WEBSITE based on an email address and a unique password, selects the products, agrees to the Terms and Conditions of the online store https://neviandcompany.com, then clicks the “Add to Cart” button. In “My Cart”, the customer has the opportunity to browse the list of products, modify the quantities and confirm the intention to purchase by accessing the “Complete order” button. After completing the order, the customer will receive, in order to validate it, a written confirmation from the Seller regarding the availability, price and characteristics of the products, respectively the services ordered.
Contract Price – is the price of the sale of the Products, respectively the provision of the Services, included in the order validated by confirmation by the SELLER. All prices for the products or services presented on the website are expressed in EUR (EURO) and include VAT. However, the COMPANY warns that there are cases when, as a result of malfunctions of the WEBSITE or errors, the price displayed on the WEBSITE may not be the real one. In these cases, the SELLER will inform the BUYER of the correct price, mentioning it in the order confirmation.
Invoicing of products/services – invoicing of purchased products/services is done exclusively in EUR (EURO) using the information provided by the BUYER in the designated form. NEVI AND COMPANY S.R.L. is not responsible for the correctness of the information provided by the BUYER for the invoice or any other wrong action taken by the BUYER. For corrections (cancellations, returns) cancellation invoices are issued. All invoices are issued and recorded automatically and included in tax reports. Corrections are not accepted except for modifications of invoices issued within the specified limits.
Payment methods – the price of the Contract can be made through one of the following methods, depending on the customer’s choice: online payment by card (personal card or the purchasing company’s card, in full security, without charging an additional transaction fee; payments are made through Stripe.com or WooPayments); payment order (based on the proforma invoice issued by the Seller to the Libra Bank account “BE33967406612646”, opened at Wise); cash on delivery (payment will be made in lei according to the price of the Contract and will be made to the commission agent who makes the delivery).
Delivery of Products – delivery is made to the delivery address defined by the BUYER in the order form, using external courier.
The price of delivery of products charged by NEVI AND COMPANY S.R.L. is 19 EUR (including VAT) if the parcel weighs up to 1 (one) kg, increasing proportionally to the weight of the parcel by 1.4 EUR/each additional kilogram. The price of delivery services is calculated and communicated to the Buyer at the time of placing the order based on the total weight of the order (in case there are several goods) and the total value of the goods ordered. NEVI AND COMPANY S.R.L. estimates the cost of transportation based on internal indicators and the Buyer expressly accepts the estimates for the cost of transportation by placing the order, regardless of the data that served as the basis for determining this cost. Consequently, the Buyer cannot request a lower cost of transportation based on its own weighing or measurements of the parcel. Under certain conditions, NEVI AND COMPANY S.R.L. may offer free transportation (depending on the value of the order or other promotional activities).
Shipping fee:
The shipping fee for an order less than 1000 EUR(EURO) is 19 EUR(EURO) for home delivery.
The shipping fee for an order less than 1000 EUR(EURO) is 14 EUR(EURO) for delivery to Easybox lockers.
The shipping fee for an order greater than 1000 EUR(EURO) is free, regardless of the delivery method.
The products are in sealed packaging and are insured throughout the transport, until delivery. All the Seller’s products are delivered disassembled (except for products made of a single component), in packages, in order to be transported safely. The Buyer is obliged to unpack and check the packages from a quantitative and qualitative point of view, based on their labeling, to unpack and check the integrity of fragile packages as well as fragile packaged components (e.g. glass parts). The Seller is obliged to demonstrate to the Buyer, at his request, the method of use and operation of the purchased products, through diagrams and assembly instructions. The Seller shall notify the Buyer of the estimated delivery completion date. The Seller, if unable to perform the Contract due to the fact that the product or service is not/is no longer available, shall inform the Buyer of this unavailability, and the amounts paid by the Buyer for the unavailable product or service shall be refunded within a maximum of 30 calendar days. The estimated delivery date for the products is 5 working days. If the delivery dates cannot be met, the Seller shall notify the Buyer of the estimated delivery completion date. If the Seller receives erroneous information regarding the billing or delivery of the products, the rejection of the card or transaction by the issuing bank, or the invalidation of the transaction by the card processor, the Seller reserves the right to unilaterally terminate the contract, without this being considered a breach of the Contract.
The Seller will make reasonable efforts to maintain the accuracy of the information displayed on the WEBSITE regarding the availability, price and characteristics of the products sold. For free internal conciliation, please write to us at the email address contact@neviandcompany.ro and we commit to responding to your request within 48 hours.
Art. 3 Return or replacement policy
Before the expiration of the withdrawal period, the Consumer has the right to withdraw from this contract, without having to justify the decision to withdraw and without incurring any costs other than those provided for in art.13 paragraph (3) and art.14 of O.U.G. No. 34/2014, within 14 days starting with the day on which he enters into physical possession of the product. The return costs are borne by the consumer.
The purchased good can only be returned if it is in the same condition in which it was delivered, including the packaging. Products that show signs of consumption or wear, with broken, opened or unsealed packaging, are not accepted for return. Products on which unauthorized interventions have been carried out or which have been damaged by the consumer will not be accepted: signs of wear or excessive use, scratches, chips, blows, mechanical / electrical shocks; also, products that are not accompanied by all accessories will not be accepted. In the event of the BUYER exercising the right to withdraw from a contract that involves the supply of products manufactured according to the specifications presented by the BUYER or clearly personalized, NEVI AND COMPANY S.R.L. will not return the amount of the advance payment.
The return procedure involves the following steps:
The buyer will send to the email address contact@neviandcompany.ro a request with the subject “return request” in which he informs the merchant about the request to withdraw from the contract and in which the buyer’s data will be specified, the email address used to register the account, the order number, the invoice number and the date of issue, an IBAN account in lei (RON) for the return of the amount related to the product/products;
Within a maximum of 48 hours, the buyer will receive an email to confirm the return procedure, if the request meets the mandatory application conditions for the purchased products.
The costs of returning the package will be borne by the buyer according to the conditions above. The package will contain the product(s), the packaging(s) and the documents that accompanied it, and its return will be made by express courier company.
After the products arrive at the NEVI AND COMPANY S.R.L. location, qualified personnel will check and determine whether the return procedure applies to these received products. The final results will be communicated to the buyer by e-mail within a maximum of 48 hours from receipt of the product/products, including any special fees applied if applicable in the product return process.
The refund will be made by bank transfer, no later than 14 days from the date the seller approves the return request.
For purchased products that meet the mandatory conditions for applying the return procedure and require replacement, the seller will replace them with new ones of the model specified in the buyer’s original order. If the replacement with a product of the same category of a higher value is agreed, the buyer will pay the difference, respectively if the value is lower, the buyer will receive a partial refund up to the value of the replacement product.
As specified for each individual product sold on our website, the material from which the products are made is 100% natural (water buffalo horn), and the products are processed by hand (there is no mold, there may be small imperfections in the finishing to preserve the authenticity of the products) and the size, colors and weight of the products may vary as shown in the photos on the website.
Art. 4 Privacy Policy
According to the requirements of Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, and of Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, NEVI AND COMPANY S.R.L. is obliged to manage in a safe manner and only for the specified purposes, the personal data that the consumer provides. The purpose of collecting data is to create a database for the purpose of informing about the organization of promotional campaigns, advertising, marketing and publicity actions. You are not obliged to provide the data, as they are necessary for the purpose of informing about promotional campaigns, for advertising purposes, for marketing and publicity actions and for access to additional facilities. According to Law no. 677/2001, you benefit from the right of access, intervention in the data, the right not to be subject to an individual decision and the right to address the courts. At the same time, you have the right to object to the processing of personal data concerning you and to request the deletion of the data. To exercise these rights, you can send a written, dated and signed request to the e-mail address contact@neviandcompany.com . If some of the data transmitted by the consumer is incorrect, please inform us by email for updating. NEVI AND COMPANY S.R.L., respectively https://neviandcompany.com is committed not to sending spam (commercial messages for which it does not have the prior explicit consent of the user).
Any attempt to access personal data belonging to another user, to modify the content of the website https://neviandcompany.com or to affect the performance of the server on which the website runs will be considered an attempt at fraud and criminal investigation will be initiated against those who attempted this act.
NEVI AND COMPANY S.R.L. does not request from its BUYERS or USERS through any means of communication (email/telephone/SMS/etc.) information regarding confidential data, bank accounts/cards or personal passwords.
Art. 5 Cookie Policy
What are cookies?
A “cookie” is a small text file that a website places on your computer or mobile device when you visit it.
First-party cookies are cookies installed by the website you are visiting. They can only be read by that website. In addition, websites sometimes use external services that place their own cookies – these are third-party cookies.
Persistent cookies are cookies saved on your computer that, unlike session cookies, are not automatically deleted when you close your browser.
Each time you visit the neviandcompany.com website, you will be prompted to accept or decline cookies.
The purpose is to allow the website to remember your preferences (such as username, language, etc.) for a certain period of time.
This way, you do not have to re-enter this data when you navigate the website during the same visit.
Cookies may also be used to create anonymized statistics about the browsing experience on our websites.
The personal data collected by NEVI AND COMPANY S.R.L. through the use of Cookies are used only to facilitate certain functionalities for the user and are encrypted in a way that makes it impossible for unauthorized persons to access them. The lifespan of a cookie can vary significantly, depending on the purpose for which it is placed. Some cookies are used exclusively for a single session (session cookies) and are no longer retained once the user has left the website, and some cookies are retained and reused each time the user returns to that website (permanent cookies). However, cookies can be deleted by a user at any time through the browser settings.
Art. 6 Warranties and service
The products sold on the website https://neviandcompany.com benefit from warranty certificates according to the legislation in force and the commercial policies of the manufacturers. The products sold are made of water buffalo horn (scientific name BUBALUS BUBALIS) and some products may have brass finishes. The products are treated in specialized workshops with professional varnish that is not harmful to human consumption and have a health certificate issued by a government veterinary hospital belonging to the importing country and is available to any consumer or legal entity based on a request sent to the email address contact@neviandcompany.ro.
Warranty duration:
1. The general warranty of conformity is 2 years and is calculated from the date of delivery of the product.
2. The commercial warranty is valid at the time of purchase of the product and is 30 days for fabrics, knitwear, garments, glassware, ceramics, porcelain, lighting fixtures (defects below the minimum operating time declared by the manufacturers, broken internal electrical connections, weak joints). During this period, if the deficiencies are not attributable to the Buyer, NEVI AND COMPANY S.R.L. assumes the responsibility for repairing or replacing the product at its expense. After delivery, the Buyer can no longer invoke quantitative deficiencies or deficiencies that, reasonably, he could not have seen at the time of delivery (chips, scratches, pulled threads, bent components, dirt stains, etc.). Breaking or scratching of products after receipt are risks assumed entirely by the Buyer.
During the warranty period, the Buyer has the right to request free repair, within a reasonable period, or replacement of the product with quality deficiencies, if these deficiencies are not caused by the Buyer’s failure to comply with the instructions for use and maintenance. Depending on the manufacturer’s availability and the place where the product was manufactured, the Seller will undertake to repair or replace the product, during the warranty period within a maximum period of 30 days. The replaced product benefits from the same warranty as a new product.
The transportation of the products by the Seller to the premises indicated by the Buyer is not subject to the invoice containing the products and is not included in the price paid by the Buyer. During the period until the delivery date, regardless of partial or full payment of the order, the products are the property of the Seller, until their actual delivery. Actual delivery is confirmed by the Buyer’s signature of receipt on the transport document provided by the courier.
To benefit from the guarantee, you must present the fiscal receipt issued by the courier or the fiscal invoice of the purchased product.
Contact for guarantees: NEVI AND COMPANY S.R.L., email address: contact@neviandcompany.ro.
Art. 7 Copyright
NEVI AND COMPANY / Nevi & Co. is a well-established trademark, so that the entire content of the website neviandcompany.com and of the secondary web pages of the domain in question, including texts, graphics, programs and any other data, is the property of NEVI AND COMPANY S.R.L. and is protected according to Law no. 8/1996 on copyright and related rights, with subsequent amendments and completions, as well as the laws on intellectual and industrial property rights. The use without the written consent of NEVI AND COMPANY S.R.L. of any of the elements listed above is punishable according to the laws in force.
To report a possible copyright infringement detected on the website or for any permission request, please contact us at the email address: contact@neviandcompany.ro.